ADH 15.04a 29 Claims Conditions The claims conditions apply to the following covers you have chosen and which are listed on your p olicy Schedule: • Buildings • Contents • Personal Possessions • Bicycles • Student For Home Assistance and Family Legal Protection separate conditions apply. Please refer to the relevant parts of your p olicy . You and your family must comply with these conditions to have the full protection of your p olicy . If you or your family do not comply with the claims conditions, we may refuse to deal with any relevant claims or reduce the amount of any relevant claim payment s. The first thing you must do: We recommend that you check the cover provided on your schedule You should: • If you are the victim of theft, riot, malicious damage, or property is lost or stolen away from your home, urgently inform the Police and obtain a crime or lost property reference number. In the case of riot you need to inform the Police within 14 days of the event. • Contact us as soon as possible and tell us about the incident. Important contact details are shown in your ‘AXA Account’. • Take all reasonable steps to recover missing property. • Take all reasonable steps to prevent further damage to your property. Making a claim If you need to make a claim you can either: 1. Report your claim online. This will: • save the cost of the phone call from your mobile or landline, and • avoid wasting time waiting in queues. 2. Or call 0844 874 0218 (Calls are recorded and monitored. Call costs may vary depending on your service provider ) What you should do in an emergency • Take any necessary steps to prevent further damage to the property such as switching off the gas electricity and water supply. • You must not dispose of any damaged items or conduct permanent repairs because we may need to inspect the damage.