ADH 15.04a 30 Our promise • You will speak to a knowledgeable and trained member of staff who can discuss the claim and explain the next steps. • We will call you back when promised. • We will provide you with regular updates on your claim. What you must do after making your claim • To help prove your claim we may require you to provide original purchase receipts, invoices, bank or credit card statements, instruction booklets, photographs, utility bills, pre- purchase surveys or plans and deeds of your property; • To help assist in dealing with your claim we may require you to obtain estimates for the replacement or repair of damaged property; • We will only ask for information relevant to your claim and we will pay for any reasonable expenses you incur in providing us with the above information as part of your claim ; • If someo ne is holding you or your family responsible for damage to their property or bodily injury to them you must provide us with full details as soon as possible. You must also send us any claim form, application notice, legal document or other correspondence sent to you or your family as soon as possible. • You must assist us with any enquiries we have regarding your claim as it will enable us to deal with it quickly. • You must allow us access to the building s that have been damaged to salvage anything we can and ensure no more damage occurs. However, you must not abandon your property to us . What you must not do: • If someone is holding you or your family responsible for injury or any damage, neither you nor your family must admit responsibility or make / reach any agreement with them. • Abandon any property for us to deal with. • Dispose of damaged items as we may need to see them. We are entitled, if we choose and in your name, but at our expense, to: • take over any rights in the defence or settlement of any claim; • take legal action in your name to get compensation or recover any money due from a third party in your name. We are entitled to take possession of the property insured and deal with any salvage.