ADH 15.04a 34 Our promise to you We will • Acknowledge all complaints promptly. • Investigate quickly and thoroughly. • Keep you informed of progress. • Do everything possible to resolve your complaint. • Use the information from complaints to continuously improve our service. Home Assistance and Family Legal Protection covers have separate complaints procedures (s ee relevant sectional wordings for further details ). AXA Insurance UK plc is covered by the F inancial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme in the unlikely event we cannot meet our obligations to you. This depends on the type of insurance and the circumstances of the claim. Further information abo ut the compensation scheme arrangements is available from the FSCS (www.fscs.org.uk). Telephone calls are recorded and monitored. Call charges may vary depending on your service provider.