ADH 15.04a 39 Reimbursement basis Subject to our prior agreement and on receipt of the engineer / installer/ supplier/ authorised contractor’s fully itemised invoice, we will pay you as per your policy limit a contribution to a repair which you will arrange yourself. This will be in full and final settl ement of your claim. Temporary repair A repair that will resolve the emergency but may need to be replaced by a permanent repair. Pests Brown or black rats, house or field mice, wasps or hornets. General Conditions 1. Claims under this policy can only be made by y ou , your immediate family, lodger or anyone calling on your behalf. 2. If you refuse to allow us reasonable access to your home in order to provide the services you have asked for under this policy or if you fail to cooperate with our agents, representatives or authorised contractors or are abusive or threatening toward our staff we will be under no obligation to provide the services under this section. 3. This insurance does not cover normal day to day maintenance at your home that you s hould do. Nor does it pay for replacing items that wear out over a period of time or replacement of parts on a like for like basis where the replacement is necessary to resolve the immediate emergency. 4. Any loss where you did not contact us to arrange repai rs will not be covered under this insurance 5. When we make a repair we will leave your home safe and habitable but we will not be responsible for reinstating it to its original condition; 6. If the emergency repair costs more than £1000.00 we will: require you to contribute the difference or subject to our prior agreement and on receipt of your engineer’s fully itemised and paid invoice, we would pay you a contribution to a repair which you will arrange yourself , taking account of costs already reasonably incur red by our authorised contractor, for the initial visit. This will be in full and final settlement of your claim. Parts availability Availability of parts is an important factor in providing emergency repairs. If our engineer does not carry the spare parts needed on the day of your appointment, we will do all we reasonably can to find and install parts from our approved suppliers. We may use new parts or parts that have been reconditioned by the manufacturer or approved third parties. We may not replace parts on a like for like basis but will provide an alternative suitable for containing the emergency . However, there may be times when replacement parts are delayed because of circumstances beyond our control. In these cases we will not be able to avoid delays in repair; we will keep you informed throughout your claim. There may also be occasions where parts are no longer available. I n these situations we will ensure your home is safe and if required, we will arrange for you to receive a quotation for a suitable replacement item at your cost.