ADH 15.04a 40 Important information 1. If you suffer an emergency at your home you should tell us on the em ergency telephone number. We will then: a.) advise you about how to protect yourself and the home; b.) validate your policy and arrange for one of our authorised contractors to get in touch with you to make an appointment, or to settle your claim on a reimbursement basis; c.) we along with our authorised contractors under our delegated authority, will then manage your claim from that point onwards and keep you updated throughout your claim journey; d.) we will organise and pay up to £1,000 per claim including V AT, call out, labour, parts and materials to carry out an emergency repair, or if at a similar expense a permanent repair; e.) in the event of your home becoming uninhabitable and remaining so because of a covered event, we will contribute up to £250 inc luding VAT towards the cost of your (including your pets) accommodation including transport. We will reimburse these costs to you ; f.) we would always recommend that you arrange for a permanent repair to be completed by a qualified tradesperson as soon as possible, once we have carried out an emergency repair and contained the e mergency for you , as this may only provide a temporary solution to the problem. If you have no heating and a part needs to be ordered following the engineer’s visit, or if we are unable to repair the boiler/heating system, you have the option to either purchase heaters up to a value of £50 including VAT, which we will reimburse you for, or alternatively we can deliver two temporary heaters to your home, these are yours to keep. Cancelling your cover Please refer to the ‘General conditions’ section of the ‘Essential Information’ document for details of the statutory cancellation rights and details when cancelling outside the statutory period. Additional cancellation provisions AXA Insurance UK plc has the right to cancel your AXA Home policy by providing written notice to your current address under certain circumstances as detailed under the ‘General conditions’ section of the ‘Essential Information’ document. Your Home Assistance policy is sold as an optional extra to complement your AXA Home policy . If your AXA Home policy is cancelled by AXA Insurance UK plc or you then your Home Assistance policy will automatically be cancelled from the same date.