ADH 15.04a 45 The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR Tel: 0300 123 9123 or 0800 023 4567 Fax: 020 7964 1001 Email: complaint.info@financial -ombudsman.org.uk Our promise to you We will • Acknowledge all complaints promptly. • Investigate quickly and thoroughly. • Keep you informed of progress. • Do everything possible to resolve your complaint. • Use the information from complai nts to continuously improve our service. Telephone calls are recorded and monitored. Call charges may vary depending on your service provider. Financial Services Compensation Scheme (FSCS) Inter Partner Assistance is a member of the Financial Services Compensation Scheme (FSCS). The FSCS is a safety net for customers of financial services firms should the firm not be able to meet its liabilities. Further information can be obtained from www. fscs.org.uk