ADH 15.04a 44 If you want to know what information is held about you by Inter Partner Assistance or AXA Assistance (UK) Limited , please write to us at : Data Protection Officer AXA Assistance UK Limited The Quadrangle 106-118 Station Road Redhill Surrey RH1 1PR There may be a charge for this service, as permitted by law. Any information which is found to be incorrect will be corrected promptly. Information about you is only held for so long as it is appropriate for the above. Making a Complaint We aim to provide the highest standard of service to every customer. If our service does not meet your expectations, we want to hear about it so we can try to put things right All complaints we receive are taken seriously. The following will help us to understand your concerns and give you a fair response. Making your complaint Please write to: Customer Relations AXA Assistance UK Ltd The Quadrangle 106-118 Station Road Redhill Surrey RH1 1PR Tel: 01737 815913 Email: homeemergencycomplaints@axa- assistance.co.uk Should you remain dissatisfied following our final written response, you may be eligible to refer your case to the Financial Ombudsman Service at the address given below. The Financial Ombudsman Service is an independent body that arbitrates on complaints about general insurance products. You have six months from the date of our final response to refer your complaint to the Financial Ombudsman Service. This does not affect your right to take legal action.