ADH 15.04a 43 e) Any emergency in your home when it has been unoccupied for more than 30 consecutive days. f) The removal of asbestos. g) Where Health and Safety regulations or a risk assessment that has been carried out, prevent our authorised contractors being able to attend to the emergency or carry out work in your home. h) Any loss arising fro m subsidence, landslip or heave caused by bedding down of new structures, demolition or structural repairs or alteration to the home , faulty workmanship or the use of defective materials, or river or coastal erosion. i) Any loss, or injury, damage or legal liability arising directly from, or consisting of the following: the failure or inability of any equipment to correctly recognise or interpret data representing any date in such a way that it does not work properly at all. j) Any repair costs which are covered by a manufacturer, supplier, installer or repairer guarantee or warranty. How to make a claim To obtain emergency assistance contact the 24 hour Emergency Helpline on: 0844 874 0221 (Call costs may vary depending on your service provider) You should have the following information available upon request:  your name and home postcode  your p olicy number  an indication as to the nature of the problem If you think you have a gas leak, you should immediately call the National Gas Emergency Service on 0800 111 999. Data Protection Please read the paragraphs below, which define how we use information about you for the purpose of providing you with insurance services and additional products and services. We appreciate the importance of the protection, confidentiality and security of your information. Personal Information By purchasing our products and services, you agree that we m ay: a) disclose and use information about you and your insurance cover to companies within the AXA group of companies, to its service providers and agents in order to administer and service your insurance cover, collect payments for fraud prevention and otherwise as required by applicable law. b) monitor and/or record your telephone calls in relation to cover to ensure consistent servicing levels and account operation; c) undertake all of the above within and outside the United Kingdom and the European Union. This includes processing your information in other countr ies in which data protection laws are not as comprehensive as in the European Union. However, we have taken appropriate steps to ensure the same (or equivalent) level of protection for your information in other countries, as there is in the European Union.